Job Description

This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.What’s the role?Shape the UNITE Integrated Plan: Support the development of strategic options and value drivers across customer and business design; contribute to aligning scope, priorities, and sequencing.Build business cases: Support the Integrated Plan & Discovery teams to develop robust portfolio-level and TSP-specific business cases, grounded in clear assumptions and evidence.Maintain customer design integrity: Support build and update of single source of truth for Customer Design definitions—covering cohort segmentation, product exposure, and channel activity.Support delivery hand-off: Support preparation and translation of design choices for Discovery/Delivery teams to ensure speed, fidelity and quality of execution.Monitor business readiness: Design and manage reporting for key business readiness indicators; collaborate with divisional teams to align and aggregate performance reporting.Track value realisation: Build dashboards and reports to track benefit and contra-benefit drivers (e.g. customer attrition); support realisation activities as execution begins.Translate financial impact: Work with Finance to interpret the UNITE business case into financial shape impacts across Group and divisional levels.Connect across the program: Collaborate closely with Design Leads, Finance, and divisional teams to ensure alignment, clarity, and accountability.