Job Description

Your new roleAs a Customer Service Officer, you will: Provide assistance and a positive service response to all internal and external customers for all network-related activities, via multiple service delivery channelsAnswer, respond and process inbound and outbound calls, emails, post, fax, etc. within agreed business objectives and customer service guidelines to maximise customer satisfactionMaintain a high level of courtesy, patience and professionalism when serving customers and communication with all staff, in line with the Code of ConductWork co-operatively with peers and management to ensure performance measures are achieved in a culture of teamwork