Job Description

OverviewJoin Our Team as a Customer Support Officer!Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you!At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers and is committed to delivering outstanding experiences. As a Customer Support Officer (CSO), you'll be the first point of contact for a range of investor enquiries.Your main responsibility will be exceeding customer expectations by providing accurate and appropriate responses. We value individuals who embrace a can-do attitude and actively contribute to the team's success. Key Accountabilities and Main Responsibilities:Deliver exceptional customer service through inbound and outbound calls.Adapt your communication style to suit different customer profiles and embody our tone of voice.Proactively identify areas for improvement in the customer and employee experience.Navigate multiple systems with ease and assist customers in doing the same.Investigate and take ownership of complex member queries.Demonstrate expertise in funds, processes, and procedures.Ensure compliance with all legislative requirements.