Job Description
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.Watch this video to learn more about the team! Customer Connect BankerHow will I help?The role of a Customer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.
Responsibilities + Skills
Education
People who thrive in a corporate and professional working environmentAbility to adjust to a high paced, KPI environmentHappy to commute and work onsite at our Kogarah office
Experience
