Job Description

This Big Four Bank helps millions of customers manage their money every day. They provide attractive everyday banking products and services through cutting edge, digital tools to make finance simple, secure and future proof across retail, business and institutional banking. They are looking for individuals to help their business customers process their everyday transactions through account opening and account maintenance.Your new roleThis is the perfect role for someone who has banking, back office processing and/or branch. We will also consider entry level candidates holding a related degree and customer service experience. Duties will include: Opening new accounts and processing requests for the maintenance of existing accountsFollowing set instructions, standard operating procedures (SOPs) and guidelinesSpeaking with bankers and business customers on the phone and via email about their requestsConducting checks, verification and investigation where relevantThinking outside the box when raising issues and sharing ideas for process improvementWorking in a fast paced environment with very high attention to detail  What you'll need to succeedBanking experience from branch or processing roles is preferred as as well as those with no banking experience but a related degree and customer service experienceWork under pressure with customers and bankers chasing updates, and being able to deal with time bound SLAs and high importance business customersBe able to deal with complex requirements and also monotonous tasksMust be able to follow a SOP and a processYou must be willing to learn and to worked accurately and efficiently in a team environment