Job description
DescriptionThe PositionTo provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.KEY ROLES & RESPONSIBILITIESProvide a warm and friendly welcome, leading guests and seating them at their tableTake telephone bookings and maintain a clear and organised reservations bookAssist in the set-up of tables and displaysMaintain and update guest databaseBe attentive to guests and resolve their complaints where possible, reporting all incidents to SupervisorMaintain cleanliness of hostess station and surrounding areas, as well as of all menusMaintain good working relationship with own colleagues, and all other departmentsCorrect preparation of all necessary operational material in the back officeLearn safety, sanitation and hygiene policiesPresent check to guests and perform cashiering function if neededEffectively control guest flow in the restaurant ensuring maximum turnoverAssist in carrying out quarterly, bi-yearly, yearly inventory of operating equipmentTrain waitstaff and bus staff in hostess standardsEnsure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standardsCarry out any other duties as and when assigned by the Management of the HotelAssist other Food & Beverage Outlets in their operations within peak times when needed
Responsibilities & skills
Education
Excellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guests
Experience
1 year Hotel experience in F&B
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sofitel
First impressions are lasting. You are the beginning of an exceptional guest experience. As a Telephone Operator cum CID Agent, you will be actively engage with the guests and service their needs that reflect our exceptional experience delivery.About the HotelSofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.What is in it for you:
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