Restaurant Host/Hostess - Belgian Cafe - F&B Service -

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.A little taste of your day-to-day:Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standardsEnsure restaurant operating equipment is clean and in working orderMaintaining impeccable uniform and personal presentation standards in accordance with hotel policyWelcoming guests to the Restaurant, by using the Restaurant nameInquiring if they have a reservation and noting it in the reservation book if they doCreating a reservation for them with their dining preferences if they do not and noting it in the reservation bookBeing attentive to guest requestsEscort guests to their preferred table or reserved table and seat guests according to restaurant standardsTake telephone bookings and document in the Reservation book according to restaurant standardsTrain servers and runners as per SOPBe attentive to guests and resolve their complaints where possible, reporting all incidents to your SupervisorMaintain responsibility of cleanliness of hostess stations, all menus, and drink menusMight assist with food and beverage serviceMaintain detailed knowledge of menu, including daily specialsEnsure tables are cleared quietly and efficientlyCarry food and beverage trays in a safe manner to minimize breakagesComplete dockets accurately and clearlyMaintain current information on all general activities of the hotelTask related administrational tasks