Job description
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.Overview of the roleWe are looking for an experienced Service Advisor to be the primary point of contact for customers throughout their service journey. In this role, you will assess customer requirements, translate technical concerns into clear repair instructions, coordinate with workshop teams, and ensure repairs are completed to the expected quality and timeframe.Success in this position requires strong automotive aftersales experience, the ability to manage repair orders efficiently, excellent customer communication skills, and confidence working with dealer management systems in a dealership or authorised service centre environment.What you will doWelcome customers and accurately understand their vehicle concerns and service requirements.Document customer concerns and prepare detailed repair orders for workshop execution.Provide clear explanations of recommended repairs, costs, and expected completion times.Coordinate closely with workshop teams to monitor vehicle progress and ensure timely completion.Communicate proactively with customers regarding repair status, additional work requirements, and delivery commitments.Verify completed work against repair orders and invoices before vehicle handover.
Responsibilities & skills
Education
Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related discipline.Minimum 5 years of experience in a similar automotive aftersales role.Experience working within an automotive dealership or authorised service centre.Strong understanding of automotive service and repair processes.Practical experience using dealer management systems and enterprise resource planning systems.Ability to prepare repair orders, service quotations, and accurate job documentation.Strong customer communication and relationship management skills.Ability to identify and understand vehicle technical concerns and communicate them effectively to workshop teams.Proficiency in Microsoft Office applications.
Experience
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Al-Futtaim Group
At Al-Futtaim, we recognise that investing in our people is the most important investment we will ever make, and the best way to ensure we achieve our business goals together.We have come a long way and to grow in today’s competitive and ever changing global economy, we have set our sights and standards high – and seek to exceed them. Our strength is in our diversity; in the 100+ nationalities that make up our workforce, in the vast portfolio of international brands that we represent, and the many countries that we now operate in.The only way we can grow together as a strong and cohesive global organisation is through our strongest asset – our people. We offer employees numerous career opportunities, in a culture that rewards quality performance and supports them in their journey to success, all whilst working for world famous brands.
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