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Housekeeping Supervisor Guest Experience & Operational Excel
Job description
InterContinental Residences Dubai Business Bay represents refined residential luxury, where every detail matters.You will ensure that all guestrooms, residences, and public areas are maintained to the highest standards—combining operational discipline with a genuine commitment to guest satisfaction and team leadership. Why This Role MattersHousekeeping is at the heart of the guest experience.As a Housekeeping Supervisor, you will ensure that all areas meet brand standards while supporting team productivity, quality control, and seamless coordination with other departments.You will assist the Housekeeping Manager in driving operational efficiency, maintaining quality assurance, and fostering a positive and motivated team environment.This is a key role in delivering both guest satisfaction and operational excellence. Lead the Standards Behind the ExperienceYou will supervise housekeeping attendants, inspect rooms and public areas, and ensure that all cleaning and maintenance tasks are completed to the highest standards.From room inspections to team coordination, you will ensure every detail reflects quality, care, and consistency—supporting a seamless and elevated guest experience. What We’ll Support You to DoDeliver Impeccable Standards: Ensure all rooms and public areas meet luxury cleanliness standardsLead & Support the Team: Guide, train, and motivate housekeeping colleaguesEnhance Guest Experience: Respond promptly to guest requests and ensure satisfaction
Responsibilities & skills
Education
The Opportunity: Lead housekeeping operations in a luxury residential environmentThe Strategy: Maintain high standards, efficiency, and team engagementThe Impact: Deliver exceptional cleanliness and contribute to guest satisfaction
Experience
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IHG Hotels & Resorts
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