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EXPRESS OPERATIONS PARTNER EK SKYCARGO
Job description
Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability. Express Operations Partner will identify, select and manage external operational partners for the Express project across a number of countries. You will drive operational excellence and compliance with assigned external operational partners, while ensuring maximum value is extracted from partnerships and customer satisfaction is achieved. In this role, you will: - Manage and provide support to external operational partners and ensure partner agreements are constantly evolving to enhance service proposition - Manage service concerns and issues (i.e. service failures, accounting and reconciliation issues) in a timely way, focusing on customer needs. - Understand market trends and have constant inputs into how to enhance operational processes, driving improvements with the wider Express team. Become involved in project work relating to this. - Collaborate closely with Express Commercial Partner to drive maximum value out of partnerships, including involvement in contract negotiations and agreeing reasonable Service Level Agreements. - Co-ordinate training and development activities for external operational partners, ensuring they are fully equipped to deliver on their requirements.
Responsibilities & skills
Education
Qualifications & Experience: To be considered for the role, you must meet the below requirements: - Degree or Honours (12+3 or equivalent) with 5+ years experience in Express operations management, vendor management and vendor performance management. - Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases
Experience
- Proven experience with legal contracting with partners/clients. - Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders. At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
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American University in the Emirates
The American University in the Emirates (AUE) is one of the most rapidly growing universities in the United Arab Emirates. Why do so many students want to study here? This is because AUE offers an American curriculum, taught by highly regarded faculty, who seek to engage our students in excellent learning experiences.AUE offers students accredited undergraduate, graduate, and professional programs within in its seven Colleges and numerous Institutes and Centers, which encourage you to become proactive, reflective and critical thinkers and researchers. AUE students learn to become part of a fully engaged community, whose members are taught to become the next leaders within their professions, both locally and internationally.Mission: The American University in the Emirates (AUE) is committed to offer quality, multidisciplinary, research and career-oriented academic degree programs that prepare students for successful employment and continuing higher education.
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