Job description
Lead and be accountable for the end-to-end integration of RBL Operations into Group Operations, covering the Operations target operating model, process and service integration, centralisation, operational migration, capacity and workforce alignment, controls, productivity, service continuity and stabilisation.The role will lead the Operations integration agenda working directly with RBL Operations counterparts and relevant ENBD Operations teams, and will represent Group Operations within the enterprise integration programme coordinated by Group Strategy.The role is accountable for converting agreed integration objectives into executable Operations plans and delivering the required operational outcomes while maintaining safe and stable day-to-day operations throughout the integration. Roles & ResponsibilitiesTranslate approved integration scope into detailed operations migration plans, process inventories and readiness checklists.Define processing readiness criteria, operating cutover steps, hand-off points and stabilization controls.Drive daily execution discipline across operations teams, including queue tracking, backlog closure and action follow-up.Validate process-level migration plans to ensure ownership, controls, maker-checker requirements and service impacts are clearly defined.Provide operational progress, exception reporting and escalation recommendations to the Head of Integration.Lead migration of agreed transaction processing, account maintenance, card operations, loan operations and service fulfilment activities into the operations centre.Monitor daily volumes, ageing, backlogs, exceptions and productivity across migrated processes.Ensure operating teams are trained on procedures, hand-offs, escalation paths and quality checks.Drive issue resolution for processing breaks, pending items, rejected cases and operational bottlenecks.Maintain customer-impact awareness through service-level and complaint-linked operational trends.Standardize migrated operating procedures, checklists, hand-offs and service routines across the operations centre.Embed first-line controls, maker-checker requirements, quality sampling and exception approval steps.
Responsibilities & skills
Education
Bachelors degree in Business, Operations Management, Finance or related disciplineMBA (preferred)PMP / PRINCE2Operations excellence / Lean process improvement certification preferredLean Six Sigma (preferred)18+ years of experience with 10+ years in Banking or Financial Services back-office operations and 5+ years leading operations migration, centralization or service centre transformation programsMerger and acquisition integration (Must)Prior Retail Banking operations experience across account maintenance, cards operations, loans operations, liabilities operations, service fulfilment, reconciliations, document processing, operational controls and exception management.Consultancy Background (Preferred)Back-Office Operations, Operations Centre Management, Cards and Liabilities Operations, Loan Operations, Account Maintenance, Service Fulfilment, Reconciliations, Exception Management, Process Standardization, Operational Controls, Quality Assurance, Capacity Planning, Productivity Management, Data Analysis, Excel and MS Office
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
Emirates
Just as Dubai aims to rise among the ranks of the world's major cities, Emirates wants to take its place among the world's leading airlines. The carrier provides scheduled passenger and cargo services to more than 100 destinations in about 60 countries around the globe. Emirates operates a fleet of more than 130 Boeing and Airbus jets and about 10 cargo freighters. The airline is owned by the government of Dubai, one of seven city-states that makes up the United Arab Emirates (UAE). Emirates is part of the Emirates Group, which also includes airport management and travel agencies (Dnata), and business technology (Mercator).
View company profile
