Lead and be accountable for the end-to-end integration of RBL Operations into Group Operations, covering the Operations target operating model, process and service integration, centralisation, operational migration, capacity and workforce alignment, controls, productivity, service continuity and stabilisation.The role will lead the Operations integration agenda working directly with RBL Operations counterparts and relevant ENBD Operations teams, and will represent Group Operations within the enterprise integration programme coordinated by Group Strategy.The role is accountable for converting agreed integration objectives into executable Operations plans and delivering the required operational outcomes while maintaining safe and stable day-to-day operations throughout the integration. Roles & ResponsibilitiesTranslate approved integration scope into detailed operations migration plans, process inventories and readiness checklists.Define processing readiness criteria, operating cutover steps, hand-off points and stabilization controls.Drive daily execution discipline across operations teams, including queue tracking, backlog closure and action follow-up.Validate process-level migration plans to ensure ownership, controls, maker-checker requirements and service impacts are clearly defined.Provide operational progress, exception reporting and escalation recommendations to the Head of Integration.Lead migration of agreed transaction processing, account maintenance, card operations, loan operations and service fulfilment activities into the operations centre.Monitor daily volumes, ageing, backlogs, exceptions and productivity across migrated processes.Ensure operating teams are trained on procedures, hand-offs, escalation paths and quality checks.Drive issue resolution for processing breaks, pending items, rejected cases and operational bottlenecks.Maintain customer-impact awareness through service-level and complaint-linked operational trends.Standardize migrated operating procedures, checklists, hand-offs and service routines across the operations centre.Embed first-line controls, maker-checker requirements, quality sampling and exception approval steps.

Bachelors degree in Business, Operations Management, Finance or related disciplineMBA (preferred)PMP / PRINCE2Operations excellence / Lean process improvement certification preferredLean Six Sigma (preferred)18+ years of experience with 10+ years in Banking or Financial Services back-office operations and 5+ years leading operations migration, centralization or service centre transformation programsMerger and acquisition integration (Must)Prior Retail Banking operations experience across account maintenance, cards operations, loans operations, liabilities operations, service fulfilment, reconciliations, document processing, operational controls and exception management.Consultancy Background (Preferred)Back-Office Operations, Operations Centre Management, Cards and Liabilities Operations, Loan Operations, Account Maintenance, Service Fulfilment, Reconciliations, Exception Management, Process Standardization, Operational Controls, Quality Assurance, Capacity Planning, Productivity Management, Data Analysis, Excel and MS Office