Job description
Job DescriptionThe PositionTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, both hotel and non-hotel relatedConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport ConciergeMaintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Responsibilities & skills
Ability to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment
Education
Good English language verbal communication skillsAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patrons
Experience
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sofitel
First impressions are lasting. You are the beginning of an exceptional guest experience. As a Telephone Operator cum CID Agent, you will be actively engage with the guests and service their needs that reflect our exceptional experience delivery.About the HotelSofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.What is in it for you:
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