Job DescriptionThe PositionTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, both hotel and non-hotel relatedConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport ConciergeMaintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Ability to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environment

Good English language verbal communication skillsAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patrons