Job description
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The Role: The Community Manager is responsible for strategic and operational management of a high-end residential community, ensuring exceptional resident experience and maintaining the community's reputation and value. Key duties include overseeing community operations, resident engagement, facilities coordination, and financial management. The role requires extensive experience in luxury residential communities, ideally in the UAE, with a focus on hospitality-led service standards.What You Will Do: Strategic Community & Asset Management Establish and deliver a community management strategy aligning with landlord objectives and resident experience.Act as the senior point of contact and representative of the landlord within the residential community.Develop and implement an overall community management strategy, operating model, and service standards.Establish and maintain premium residential service standards for community presentation and resident interactions.Develop annual community plans, covering resident experience, community operations, and budget and CAPEX requirements.Provide strategic recommendations to the landlord on community improvements and service enhancements.Support initiatives to improve resident retention and community loyalty.Establish continuous improvement plans based on resident feedback and operational data.
Responsibilities & skills
Education
Develop an annual community engagement and lifestyle calendar based on resident demographics.Create programs in wellness, family engagement, sports, and cultural activities.Coordinate with premium brands to enhance the resident offering.Manage events end-to-end, ensuring safety and budget compliance.Use participation and feedback data to continuously improve programming.
Experience
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Al-Futtaim Group
At Al-Futtaim, we recognise that investing in our people is the most important investment we will ever make, and the best way to ensure we achieve our business goals together.We have come a long way and to grow in today’s competitive and ever changing global economy, we have set our sights and standards high – and seek to exceed them. Our strength is in our diversity; in the 100+ nationalities that make up our workforce, in the vast portfolio of international brands that we represent, and the many countries that we now operate in.The only way we can grow together as a strong and cohesive global organisation is through our strongest asset – our people. We offer employees numerous career opportunities, in a culture that rewards quality performance and supports them in their journey to success, all whilst working for world famous brands.
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