Job description
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview of the role:We are seeking an experienced Diagnostic Technician to join our Aftersales team across the UAE. Reporting to the Aftersales Supervisor / Aftersales Manager, you will play a critical role in diagnosing, troubleshooting, and repairing vehicles to the highest manufacturer standards while supporting exceptional customer satisfaction. This role is ideal for a highly skilled automotive professional with strong diagnostic capabilities, hands-on repair experience, and a commitment to delivering quality service. You will be responsible for carrying out advanced diagnostic procedures, performing complex repairs, and providing technical feedback that supports continuous product and service improvement. What you will do:Perform advanced vehicle diagnostics using manufacturer-approved diagnostic equipment and repair tools.Diagnose and rectify complex faults related to engine, drivetrain, chassis, electrical, and mechanical systems.Carry out Level III diagnostic and repair activities in accordance with manufacturer standards.Independently perform Level I repairs, including brakes, clutches, steering, suspension, and related systems.Complete assigned service and repair jobs within established quality, productivity, and time standards.Maintain a safe, organized, and efficient work environment while adhering to workshop housekeeping standards.Document and communicate technical findings and repair recommendations accurately.Provide technical feedback and product-related observations to support continuous improvement initiatives.Support the delivery of an outstanding customer experience through quality workmanship and first-time fix performance. Required skills to be successful:Strong fault-finding and diagnostic capabilities across mechanical and electrical vehicle systems.Proven ability to conduct advanced troubleshooting and repair activities independently.Excellent understanding of automotive repair processes, workshop operations, and manufacturer standards.Ability to utilize advanced diagnostic equipment and technical manuals effectively.Strong attention to detail with a focus on quality and productivity.Good communication skills in English.Ability to work effectively within a team-oriented service environment.Customer-focused mindset and commitment to service excellence.
Responsibilities & skills
Education
High School Certificate and Technical School qualification in Automotive Technology or a related discipline.Minimum of 5-7 years' experience working as an Automotive Technician/Mechanic in a reputable automotive dealership or workshop environment.Experience diagnosing and repairing engine, drivetrain, chassis, suspension, steering, brake, and electrical systems.Certified Pro-Technician qualification preferred.Valid GCC Driving License preferred.Good command of written and spoken English.Experience working with advanced diagnostic systems and manufacturer repair procedures.
Experience
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Al-Futtaim Group
At Al-Futtaim, we recognise that investing in our people is the most important investment we will ever make, and the best way to ensure we achieve our business goals together.We have come a long way and to grow in today’s competitive and ever changing global economy, we have set our sights and standards high – and seek to exceed them. Our strength is in our diversity; in the 100+ nationalities that make up our workforce, in the vast portfolio of international brands that we represent, and the many countries that we now operate in.The only way we can grow together as a strong and cohesive global organisation is through our strongest asset – our people. We offer employees numerous career opportunities, in a culture that rewards quality performance and supports them in their journey to success, all whilst working for world famous brands.
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