Job description
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.Overview Of The Role:BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
Responsibilities & skills
Education
Lead all fleet aftersales activities and deliver the business plan, growth strategy and profit-and-loss performance for the function.Develop service contracts, extended-warranty programmes and other aftersales solutions that improve fleet retention, revenue and profitability.Build strong relationships with corporate and SME fleet customers through proactive visits, business reviews, tender support and responsive issue resolution.Align service-level agreements, capacity plans, parts availability and demand forecasts with Central Aftersales and key internal partners.Manage fleet aftersales dashboards, car-parc data and key performance indicators to monitor service penetration, customer satisfaction, vehicle-off-road time and commercial performance.
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
Al-Futtaim Group
At Al-Futtaim, we recognise that investing in our people is the most important investment we will ever make, and the best way to ensure we achieve our business goals together.We have come a long way and to grow in today’s competitive and ever changing global economy, we have set our sights and standards high – and seek to exceed them. Our strength is in our diversity; in the 100+ nationalities that make up our workforce, in the vast portfolio of international brands that we represent, and the many countries that we now operate in.The only way we can grow together as a strong and cohesive global organisation is through our strongest asset – our people. We offer employees numerous career opportunities, in a culture that rewards quality performance and supports them in their journey to success, all whilst working for world famous brands.
View company profile