Job Description

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.As a Universal Advisor Lead, you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience.Now’s the time to imagine your potential in a team where you can become the best version of yourself.Are you someone who can:Complete daily branch administration functions to minimise operational risk.Assist in managing branch cash holdings, teller and ATM cash processes.Guide and educate customers on adopting and utilising electronic banking platforms.Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.Deliver highquality work by adhering to set standards, procedures, and governance requirements.Build and maintain strong relationships with internal and external stakeholders.Act responsibly with workrelated resources to support costcontainment efforts.Work according to agreed performance objectives and service level agreements.Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.Continuously seek feedback and take accountability for personal performance, growth, and development.Always conduct yourself with integrity and professionalism.