Job Description
Contact prospective customers to present information and explain available products.Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).Updating Personal Information:Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.What’s in it for youAchieve your targets and enjoy uncapped incentivesWe offer extensive learning and development opportunities to help you advance your careerEnjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
Responsibilities + Skills
Education
At least 1 year of experience in a mobile call centreKnowledge and skillsA strong understanding of sales techniques and the telecommunications industryAbility to influence and convince customers with ease.Thrive in a goal-oriented environment and love to exceed expectationsHandle rejection gracefully and bounce back quickly.
Experience