Job Description
Job Description Hello Future, Service and Sales Advisor (JITS) Call Centre AgentWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.Sub-Business Unit: Direct AxisService and Sales Advisor (JITS) Direct Axis Contact Centre – Cape Town (5 Positions) This is a 6-month contract.About the Role FNB is recruiting Service and Sales Advisors (JITS) Call Centre Agents within the Direct Axis (DA Contact Centre) environment in Cape Town. This role operates within a dynamic, high-volume contact centre focused on delivering exceptional customer service while identifying opportunities to provide relevant and value-adding financial solutions. As a Service and Sales Advisor (JITS), you will be responsible for handling inbound and outbound customer interactions across multiple channels, including phone, email. Your core objective is to resolve customer queries efficiently, enhance the overall customer experience, and contribute to sales through appropriate product recommendations. You will work in a structured, performance-driven environment where service excellence, compliance, and customer centricity are key. The role requires individuals who can effectively balance service delivery with sales performance, while upholding governance standards and organisational values.
Responsibilities + Skills
Education
Innovate to improve customer experience by continuously identifying better and more efficient ways of working.Be flexible and adapt to changing circumstances.Deliberately seek diverse opinions, build on ideas, and avoid duplication of effort.Participate in the innovation process within the business and contribute towards achieving innovation objectives.Plan and complete activities within the area of work to meet set timeframes and quality standards.
Experience
