Job Description

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.Purpose of this role?This is a unique opportunity to play a pivotal role in shaping the future of Sanlam Corporate and the broader Sanlam Life and Savings (SLS) Business. The Operations Manager is responsible for the effective day-to-day management of operational processes within Sanlam Umbrella Solutions. This role ensures the delivery of high-quality service in line with business objectives, manages operational teams, and supports the implementation of business strategies. The role will focus on process optimisation, compliance, stakeholder engagement, and continuous improvement, reporting to the Managing Executive.Key responsibilitiesOversee and manage operational processes to ensure delivery in line with service level agreements (SLAs) and business objectives.Monitor and report on operational performance, identifying areas for improvement and implementing solutions.Support compliance and risk management activities, ensuring adherence to relevant policies and regulatory requirements.Conduct strategic and operational research to inform recommendations.Consolidate inputs for business planning, financial reporting, and operational reviews.Support preparation of Manco/Exco submissions, presentations, and dashboards where required.Manage stakeholder relationships, including internal teams and external partners, to facilitate effective operations.Assist with budget preparation, monitoring, and expense management within the operations area.Lead, motivate, and develop a team of operational staff, including performance management, training, and resource allocation.Contribute to the implementation of new business, contracts, and operational enhancements.Ensure systems and processes are fit for purpose, providing input on enhancements and requirements.Drive a culture of efficiency, quality, and client focus within the Umbrella Solutions business.