Job Description

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.What will you do?Job purposeThe primary purpose of the IT Support Engineer is to ensure that all IT activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and Glacier Policies and Policy Standards Understanding and managing risks and risk events (incidents) relevant to the role.Key OutcomeDevops & SupportApply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applicationsProvide efficient and effective 1st line support on GPA applicationsSchedule and oversee planned application changes. Present planned changes to the Change Advisory Board (CAB) ensuring all governance and controls are adhered toCoordinate & communicate across Tribes & Squads (all businesses) to successfully complete application ChangesAct as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirementsHelp diagnose problems and resolve incidents / issues related to applicationsEnsure 100% compliance to the documented Logical Access Management (LAM)Perform provisioning of system access as per Group Policies and Procedures adhering to agreed service levelsValidate the known error database for application-related entriesQualifications and experienceDegree/Diploma- in Computer Science or related qualification3 – 5 Years IT related experience in Financial ServicesKnowledge of scripting languages like SQLUnderstanding of Cloud platforms e.g., Azure, AWS & Google Cloud PlatformCompetencies Client focusCultivates innovationCollaboratesBeing resilient and adaptableDrive resultsStrong analytical and problem-solving skills.Understanding of the business contextAttributes