Job Description

As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together. Are you someone who can:Serve customers promptly and professionally, ensuring their needs are fully understoodDeliver an excellent customer experience aligned to Balanced Scorecard service standardsAchieve net profit growth through effective sales and service supportManage the migration of customers from traditional transactions to SelfService and digital channelsGrow the active customer account base to expand overall client engagementIdentify and maximise crosssell opportunities to strengthen customer relationshipsTrack, control, and influence sales activities to achieve predetermined sales targetsTrack, control, and influence service activities to improve service efficienciesProvide efficient administration through careful planning, accurate reporting, and timely information updatesCheck and verify transactions daily to ensure new business applications are processed and closed within required timelinesProduce accurate and reliable sales and service statistics for management and decisionmakingComply with governance, legislative, and audit requirementsUphold FNB’s Golden Rules processes and procedures consistentlyTake accountability for selfdevelopment and continuously grow personal capability