Job Description

Job DescriptionTo maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilienceQualificationsBachelor’s degree in information technology or an equivalent relevant qualification.Experience Required2–3 years’ experience providing Level 2 technical support within a business or technology environment.Foundational understanding of key technology disciplines and how they integrate across the value chain.3–5 years’ experience working with service management processes and frameworks.Practical knowledge and application of ITIL / ITSM principles.Strong skills in documentation, data analysis, and stakeholder engagement.Additional Information