Job Description
1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.Problem-Solving - quickly identifying issues and providing effective solutionsAttention to detail - ensuring accuracy in customer information and account setup processesCommunication skills - clear and effective verbal communication to assist customers with account setup and inquiries.A proactive, open-minded attitude with a strong willingness to learn and grow.
Responsibilities + Skills
Education
Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details baseProcess all store card applications across all divisions to increase customer and credit base (outbound agents only)Review and assess customer financial documents to support account application decisions.Communicate with customers to request missing documentation and provide guidance on completing their account applications.
Experience
