Job Description

Job Description The purpose of the role is as follows:To search and explore local and international markets for new products and trademarks in order to expand and strengthen the company position in the marketAchieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clientsDrive an increase in average balance of specific portfolio ofassets as defined in the Financial Performance Report of the businessDrive an increase in average balance of specific portfolio of liabilities as defined in the Financial Performance Report of the BusinessAchieve rate target on both fix and linked mix for the businessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutionsBuild and maintain strategic relationships with internal and external parties to support the sales strategyMaintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholdersActively seek and contribute to diverse opinionsDrive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organisationCreate alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customersReshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfactionBalance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demandsEstablish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisationDrive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional serviceMaintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by GroupDesign and implement a control framework to ensure the integrity of operations and practicesAnticipate and apply and policies/procedures to manage and control both financial and non-financial risksAlign, integrate and innovate area of accountability to enable the creation of integrated and specialised solutions and create a sustainable competitive advantage for BusinessExecute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progressParticipate in specialist communities of practice and contribute positively to own and organisational knowledge improvementMaintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across First RandMaintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholdersMaintain up to date knowledge of local and global trendsProvide thought leadership and expertiseEnsure that sales strategies are aligned across customer value propositionActively pursue opportunities that may increase revenueDesign and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areas