Job Description
Job DescriptionThis is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.Key Responsibilities:Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance cultureDrive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptakeOversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and controlMonitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirementsAnalyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demandQualificationsDiploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related fieldFAIS Representative status
Responsibilities + Skills
Education
3 to 4 years experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagementProven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectivesExperience managing team performance, coaching and development, while supporting people processes in partnership with Human CapitalStrong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
Experience
