Job description
To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure.To maintain open lines of communication with such clients to retain and enhance the clients’ overall experienceResponsibilities: Investigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank's query management tool.Become involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.Respond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.Dispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.Engage in the safekeeping of any client documentation required for the account administration process.Investigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank's reputation for service excellence in Custody.Become actively involved in client visits and service reviews.Support Line Manager, when needed, with any supporting documents required for client visits/service reviews.Adhere to processes and controls to identify and mitigate risks and ensure timely escalation of control issues and reputation risks.
Responsibilities & skills
Education
All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Experience
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FirstRand
FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management.
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