Job description
Provide real-time L1/L2 technical and functional support for FX eTrading platforms and usersAct as a primary support point for the wider connected FX stackInvestigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issuesOwn incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when requiredProvide clear incident and service communications to trading, eClient Services and technology stakeholders FX stack monitoring and troubleshooting Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flowsTrace issues across all FX products including integrations and market-data contributorsPerform log analysis, transaction tracing and validation of pricing and trade dataIdentify recurring failures and improve monitoring, alerting, documentation and operational controls Platform administration and controls Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changesSupport daily checks, credit and limit issues, client enablement and production queriesMaintain runbooks, support procedures, known-error information and escalation paths Change, release and resilience support Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validationParticipate in UAT, production readiness, hypercare and defect validation for new FX capabilitiesSupport disaster recovery and resilience testing across FX stack and key FX dependenciesCoordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes
Responsibilities & skills
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technologyExperience supporting business-critical applications in a front-office or time-sensitive environmentExperience with incident, problem, change and release management across technical teams and vendors
Experience
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FirstRand
FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management.
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