Job Description
Description:Manage proactive and reactive case reviews as part of daily duties;Design and build a robust on-call system including process workflows and platform optimizations to improve the efficiency of product operations;Build and maintain an efficient workflow for proactive and reactive case handling that ensures smooth thorough process integrity from upstream to downstream while proactively pursuing available opportunities for process improvement;Develop and maintain an intake mechanism for the management of inquiries and feedback in order to regularize business operations, introduce efficiency gains to BAU, and improve user satisfaction levels across core operational teams;Manage effective communication and collaboration as the main intermediary between the Product Operations team and key stakeholder groups to resolve process bottlenecks expediently and ensure seamless connection between upstream and downstream systems;Proactively identify and define new risk areas and discovery channels while establishing a corresponding metrics framework to regularly track and measure both the impact of new and unknown risks, as well as surface anomalies for attention.
Responsibilities + Skills
Familiar with the inherent risks of content-based social media products through prior experience in the field of risk management (candidates with prior experience in Big Tech will be prioritized);Strong analytical capabilities in visualizing both quantitative and qualitative data through sound reasoning to derive well-informed impact assessments of content risks;
Education
Bachelor's degree with more than 5 years of relevant work experience in service-oriented product operations;Possess domain expertise in process design specific to on-call business operations from identifying core system requirements to implementing corresponding solutions;
Experience
