Job Description
Key responsibilities include, but are not exclusively: Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization.Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.Provide mentorship and feedback on service tools, repair and installation work instructionsProvide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
Responsibilities + Skills
Education
BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
Experience
Typically requires 5-10 years experience with service and/or manufacturing in high-tech industry or laboratory.Comfortable in working with SEM/SDB.All-round technical knowledge and practical skills in multidisciplinary trouble shootingExperience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan).
