Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make meaningful contributions to the world. Senior Customer Service Representative What you will do:Oversee daily operations of Customer Service & Order Fulfillment process : Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.Perform order management activities: order entry, price validation, order clearing aligned with company’s policies, prepare vital shipping documentations, LC documentations, invoices etc.Manage escalations, resolves customer's issue through root-case-analysis of situations, embrace the best use of approach and resources.Liaison within all key stakeholder eg : Business, Finance, Factory, Vendors to work on customer issue & solution.Lead all aspects of the customer orders/processes; fulfillment, shipping by communicating with customers & stakeholders at all levels appropriately and professionally; build close working relationships with all parties.