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Senior Customer Care Officer

Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all.  Awarded at the HR Fest Awards 2020.  Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Responsibilities + Skills

Education

Diploma in Customer Service Management/Telecommunications or in relevant field.Preferably with 1 year working experience and holding Class 3C driving license.Basic knowledge in data communication (wired, wireless), internet security and home automation.

Experience

Experience in on face-to-face interaction / counter operations.Experience in partner and vendor managementGood communication skills, with the ability to explain technical concepts to non-technical individuals.

Job Summary

  • Published on: Tuesday, 1st October 2024
  • Designation: Senior Customer Care Officer
  • industry: Telecommunication
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Choa Chu Kang
  • Salary: 0
  • Gender:
  • Application Deadline: Tuesday, 1st October 2024

About the Company

  • Company Name: Singtel.
  • Address: Singtel Group Strategic Communications and Brand, 31 Exeter Road, Comcentre #19-00, Singapore 239732
  • Website: https://www.singtel.com
  • Company Profile:
  • The Singtel Group is Asia's leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT)  and digital solutions.Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub.Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services. 

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