Job Description
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities). Key responsibilities include: Overseeing new BAU requests, time-and-material efforts, and customer resource requisitionsFollowing the RFS process timeline from initiation to closureRegularly reviewing and enhancing the current processEnsuring accurate and timely availability of RFS reports, updates, tracking, and closuresCollaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.
Responsibilities + Skills
Education
Minimum Diploma in Computer Science / IT or equivalentGood to be certified with ITIL v3 Foundation
Experience
5 Years of experience in Project management / Operations / Vendor managementHave working experience with Microsoft O365 and Exchange and ServiceNOW ITSM