Job Description

Roles & ResponsibilitiesThe Concierge has the authority, autonomy, and responsibility as the trusted advisor to own the workplaceexperience. The primary goal is to create an experience strategy that will positively impact the care and comfortof the client’s employees and visitors. They will liaise closely with the engineering and operations team toensure the space is safe, visually, and environmentally comfortable for the employees.Partner with Client and Business Units to develop and execute employee engagement strategyCollaborate with key support partners/capabilities to ensure frictionless experiences (IT, A/V, facilities management, catering, etc.)Plan and implement engagement initiatives i.e. Workplace coordination, market/communicate event, vendor coordination etc.Responsible for managing vendors that support meeting and eventsProvide meeting and event reports and performance measures to Client and account teamsManage the Experience Services Ambassador to ensure a positive customer experienceResponsible for meeting and event policies and processManage high profile meetings and events with senior executive participation