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Product Owner, Contact Centre Platform

Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.  Make an Impact by:  Product owner for CCP squadLead the CCP squad of a team size of 14 pax including IT members. As a product owner (PO), heIs accountable for the financial health of squad budget, velocity of squad and giving directions to the team to ensure committed deliverables are metCollaborate with business stakeholders to build capabilities that deliver the most benefits to customers and operations within the committed budgetCentralise demand management and prioritization, incident, release management & implementations relating to CCP suite of applicationsStrong project management skills of different methodologies from agile to hybrid to waterfall are required with strong execution skills are critical

Responsibilities + Skills

Other than CCP suite of applications, incumbent is expected to be the subject matter expert of other key systems used by Care including SME segement.Lead systems related process changes and/or gap implementationsUp to date of new technologies and capabilities in the industry to enable benchmarking against own solutions and ability to introduce relevant solutions

Education

In the event that procurement is required, to act as the bridge between IT/ Procurement/ Legal/ Risk/ Finance and end users in order to help ensure that all necessary processes (e.g. RFI/ RFP/ clearing Infosec) and paper work (Biz cases/ SOW) are observed or prepared

Experience

Job Summary

  • Published on: Monday, 20th May 2024
  • Designation: Product Owner,
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Geylang
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 20th May 2024

About the Company

  • Company Name: Singtel.
  • Address: Singtel Group Strategic Communications and Brand, 31 Exeter Road, Comcentre #19-00, Singapore 239732
  • Website: https://www.singtel.com
  • Company Profile:
  • The Singtel Group is Asia's leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT)  and digital solutions.Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub.Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services. 

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