Job Description
We are looking for an experienced Product Manager for Outsourcing services as part of the Singtel Network Solutions and Services’ business that has a relentless pursuit for excellence, is a great communicator, and can work with teams with various levels of experience to help create solutions to a wide range of problems. This role will be responsible for designing, evangelizing, and proposing modern Outsourcing services to Enterprise customers, incorporating On Premises software defined infrastructure, Hyperscale infrastructure, as well as the different “multi-Tower” capabilities of Singtel including connectivity, security, mobility, etc. Partnering closely with different sales, solutions, product, and delivery teams across Singtel, this position will help construct compelling AI assisted multi-domain Outsourcing services that address the business needs of our Enterprise customers while at the same time align with Singtel’s product and technology strategy, operating models and commercial objectives. We are looking for someone that brings new thinking and is excited about the challenge of driving change with existing and new technologies. The successful candidate should be a self-starter and can build trusting relationships across teams. You will champion the application of industry best practices, Hybrid architecture services strategies, and best practice standards to ensure successful design and implementation of secure, automated and AI assisted Outsourcing solutions across a wide variety of product and solutions offerings.
Responsibilities + Skills
To develop reference templates including service templates, statement of works, service levels, workbooks / playbooks / runbooks, etc based on industry best practicesTo incorporate AI and observability capabilities to augment our outsourcing capabilities, and improve productivity as well as responsiveness
Education
Collaborating with internal product, engineering and delivery teams as well as partners to help define the product strategy and road map, market positioning, launch and continuing refinement of NSS Multi Tower solutions
Experience