Job Description

Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.AboutBuilding a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.About the teamThis role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from sampling/golden assessment/Ground Truth. This role will be a key conduit between the TnQ Bytedance team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprintResponsibilitiesBuilds strong relationships with training and quality teamsCreate a strong framework and cadences with partner teams to allow for action planning and metric management of key issues, such as quality.Where markets are managed across multiple regions, be the cross region/partner link. Understand and manage key issues, such as quality improvement, policy roll outs and ecosystem changes.Drive partner successfully through metric improvement initiatives.Conduct Deep dive into Partner RCAs, to enable challenge, feedback and solutions to drive metric improvementWork directly with the Training and Performance Improvement team on key insights, at LOB and market level.Support and/or project manage the roll out of policy, upskilling, case alignments, new processes across the partners in partnership with POM.