Job Description
Job DescriptionDuties & ResponsibilitiesTo operate front desk services and ensure check-in and check-out operations of the student residences at UTown are aligned with the objectives set by Housing Services.Handle general enquiries and feedback from residents, guests, conference delegates and relevant stakeholders and ensure timely response and resolution.Administer and update the room bookings and residents’ database in the University Housing Management System as and when required, including but not limited to room access programming and handling of keys.Assist to plan and coordinate the bi-annual mass check-in and check-out exercise for students at the student residences before and after each semester.Perform administrative work such as compilation of occupancy report, faults and feedback, filing and indexing, and inventory control.Process payment and financial data entry.
Responsibilities + Skills
Excellent communication and interpersonal skillsPresentable and well-groomedPositive attitude and thrives in a team environmentAble to handle tasks / multi-task competently under pressure
Education
Diploma in hospitality management with minimum 3 years of experience in frontline customer serviceProficient in MS Office
Experience
