Job Description
Job DescriptionDuties & ResponsibilitiesCheck in and check-out guests in a confident, professional, and friendly manner, and provide information about the housing facilities and amenities.Serves as a primary point of contact for residents via email, and phone calls related to Campus Life (Housing Services) which include dining facilities, sports facilities, facility bookings, and campus travel directions.Liaise with housekeeping and maintenance sections to ensure the property is in optimum condition for residents.Receive and log maintenance requests from faculty residents, coordinating with the maintenance team to ensure timely resolution of issues.Manage residents’ accounts, information, and apartment availability in the property management system.Ensure that all faculty housing policies and regulations are adhered to, such as quiet hours, pet policies, and parking rules.Monitor access to the faculty housing premises, maintain security protocols, and issue access cards or keys as needed.Ensure the front desk is in a presentable environment to welcome residents and University guests.Ensure the cleanliness and tidiness of the meeting and conference room.Work closely with other Housing Services sections, such as facilities management, security, and housekeeping, to ensure smooth operations and maintenance of the faculty housing facility.
Responsibilities + Skills
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite and IT applicationsAbility to present and write clear and concise reports/specifications.Strong communication and interpersonal skills
Education
Degree in General Administration, Business and Management, Hospitality, or equivalentHighly committed with a good service-oriented attitude
Experience
