Job Description

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.  And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.  Sound like you? Then read on. What you will be doing:Create good and seamless customer service experience to walk-in customers through effective service delivery with an empathetic mindset.Understand customers’ needs and provide complete and accurate information to resolve customers’ queries in a professional and timely manner.Process requests and instructions within and/or beyond service standards and stipulated turnaround time while ensuring prompt and efficient follow-up actions to requests with complexity.Maintain and improve the Customer Service Centre’s operations by sensing emerging trends and issues, and recommending processes/ initiatives to enhance customer service centre operation.Carry out any other reasonable duties as assigned.Review appeals and assess interest waiver requests within empowerment limit.Alert management of issues and concerns that require escalation for complete resolutionRecord details of customer interactions and transactions, including details of inquiries, comments, complaints and action taken into CRM.Provide feedback on the efficiency of customer service process