Job Description
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Be a part of something BIG! In this role, the focus is on understanding and optimizing the technologies managed by the Infrastructure & Operations team to enhance the end user experience within the modern workspace and mobility landscape. Make an Impact by: Understand the technologies that have been deployed in-house and managed by the Infrastructure & Operations organization, so as to optimize the end user experience for those technologies affecting modern workspace and mobility.Work closely with the Workspace SME and ServiceNow process SME to develop solutions, processes and procedures that will improve customer success. Maintain operational oversight of the End User Services team.
Responsibilities + Skills
Solid technical background with an ability to translate and articulate complex technical scenarios simply to a non-technical audience.Customer service oriented with great problem-solving skills.Excellent written and verbal communications skills.Team management skills
Education
BSc degree in Computer Science, Information Technology or relevant fieldProven work experience in IT Service Delivery, with at least 5 years' experience leading End User Support and Implementation.
Experience
