Job Description

Company: Singtel Group At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Make an Impact byPlaning resources and overseeing day-to-day sales contact centre operations. Ensure key performance indicators of team including sales targets, service levels, quality of service and productivity measurements are met.Identifying new sales opportunities within existing customer base.Developing strategies to upsell, cross-sell to maintain healthy ARPU.Building and maintaining strong relationships with current outsource partners in Malaysia and the PhilippinesPerforming data analysis to ensure optimal resource utilisation, review benchmarking data to identify productivity gaps that need improvement, prepare management reports for upward feedback to higher management on challenges and opportunities related to areas of responsibilityPreparing and negotiatng contracts and agreements