Job Description
Customer Support Executive responsible for providing service to our customers through interacts with customers via phone calls or emails. We provide quotation, process orders, follow-up orders and delivery arrangement for our customers. This position will also require initiative to respond to post-order customer service requests such as handling customer complaints, return of goods, provide back order update to customer of any anticipated delays.We provide prompt and accurate response to all our customers’ request and strive to provide excellent customer service in this fast-paced environment.
Responsibilities + Skills
Education
Process and confirm orders, product availability, delivery, billing questions as well as returns and cancellations of orders.Ensure accurate documentation for filing of all quotes, purchase order & supporting email if any.Check and reply emails from ePO email address including recording of the Purchase Order received.
Experience
