Job Description
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.About Trust & SafetyBuilding a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.As a Capacity Planning Analyst, you will be responsible for planning the workforce within operations, aiming to achieve the business goals of the company, product and organisation levels.What will I be doing?Responsible for resource planning for multiple teams/business areas including business needs analysis to predict and prepare for workload increases or fluctuations.Lead the evaluation of complex business plans, ensuring strategic alignment and compliance with regulations and ethical standards.Utilize advanced data analysis techniques to drive planning decisions and strategy formulation.Work closely with HR, Budget & Workforce teams, and other stakeholders to develop integrated business strategies and planning initiatives.
Responsibilities + Skills
Education
Past experience in a BPO / Social Media / Call center environment is an advantage.Proven mentorship/team management experience is an advantage.Strong proficiency in SQL or other data analysis tools.
Experience