Job Description

As a TS Controller within the End User Services (EUS) team, you will lead the enhancement and optimization of the ServiceMAX service management platform, focusing on driving adoption, implementing improvements, and ensuring compliance with audit and governance standards.You will collaborate across the Qatar Airways Group, including its subsidiaries, leveraging your telecom domain expertise to automate service order processes (GSM, landline, etc.) and manage web domain services effectively.This role demands a strategic thinker with strong technical capabilities and a commitment to service excellence. You will be responsible for delivering seamless IT services, refining operational support procedures, and enhancing user experience through automation and continuous service improvement.Key Responsibilities:Lead post-implementation enhancements and continuous improvement of ServiceMAX in alignment with business and compliance requirements.Administer and optimize ServiceMAX configurations, customizations, and advanced feature utilization.Maintain service records and knowledge articles to support operational efficiency.Ensure compliance with internal policies and support audit readiness.Collaborate with telecom providers to automate service order workflows (e.g., GSM, landline).Streamline support procedures to enhance service delivery and operational performance.