Job Description
About the roleWe are currently recruiting for Project Manager for Customer Contact Centre in Doha.In this role, you will oversee and manage large to complex diverse and/or strategic projects related to planning, coordinating, implementing, timing, functionality, quality and cost for the Contact Center network that have a wide impact across the business. You will Lead the strategic discussion about the next development phase of CCC.Your specific responsibilities includes:Own the change management to scope in order to define the project management requirement both functionally and non-functionally.Serves as a focal point for a variety of projects that are typically moderate to complex/challenging, sensitive and/or critical to the business in nature. Leads projects for CCC in the area of business process implementation and optimization, property decisions and technology enhancements.Directs all the functional groups involved with a pre-defined project in order to meet all project requirements in terms of time, functionality, quality and cost.Analyses and makes decisions on CCC projects, considering project functionality, cost, schedule and quality and making trade-offs, as appropriate, for each project being managed.Develop complex project plans to support successful project delivery.
Responsibilities + Skills
A senior management position in the contact centre industry managing large scale operations.A senior management position within multi-site contact centre networks.Project Management experience at an advanced level, is preferred.
Education
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 9 years of job-related experience.
Experience
