Job Description

Full job descriptionAbout the role:We are currently recruiting for Lead Process Officer for Customer Contact Centre based in Doha, Qatar.The role is responsible to monitor commercial processes and procedures related to performance of projects and ensure the information and analysis is reported to Management. You will be responsible to generate the administrative framework that Contact Centre department needs to effectively handle large volume of valuable projects. You will closely work with external and internal stakeholders such as finance, contracts, IT, procurement and revenue management as well as with respective departments in outstations to ensure identification and extraction of contract centre relevant processes and procedures for achievement of timelines and milestones. Specific responsibilities for the role include:Coordinates, defines and align Contact Cetre related processes and procedures in cooperation with internal departments like Revenue Management, Finance, Contracts, Procurement, CCC Training and Quality.Reviews, adjusts and aligns project related SOP’s for Contac Centre departments in coordination with relevant stakeholders and internal clients like ecommerce and privilege club to be complaint with company and departmental standards.