Job description
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Responsibilities & skills
Education
Ability to multi-task while maintaining a positive attitude when working with a Guest
Experience
Previous experience in a customer-focused industryPositive attitude and good communication skills
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Hilton
As a Security Leader, you are responsible for directing and coordinating the activities of security personnel, facilitating security training, and organising patrolling of the property to deliver a safe Guest and Member experience. A Security Leader will also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
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