Job description
POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Responsibilities & skills
Education
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience
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Marriott International, Inc
Travel with us as we expand our world, improve the communities we serve and open doors to new opportunities.Offering the most powerful portfolio in the industry, our 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world.Diversity and inclusion is fundamental to our core values and strategic business goals. Taking care of people and their well-being is our most precious cultural inheritance.
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